- 1.What is COD?
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COD is an abbreviation which means “Cash on delivery”. If you select this payment method, you will have to pay for your order not when placing it but when it is delivered to you.
- 2.Which products can be paid using COD?
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You can select COD payments only on those products showing a COD tag.
- 3.How do place an order using COD?
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Please follow the steps outlined here below to place a COD order:
- Go to our homepage;
- Open the page of a COD product;
- Add a COD product to your shopping cart;
- Shipping method
-Ships to Singapore, please select “Singapore Cash on Delivery Mail”;
- Choose the payment method “Cash on delivery”;
- Submit your order;
Note: We will send a confirmation code to your mobile phone to verify that your contact details are correct. Please ensure you follow all the instructions contained in the message.
- 4.How much do I need to order to use COD?
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Country Price Total COD Fee Thailand US $ 10-200 Total order *3% Malaysia US $ 20-200 Total order *3.5% Singapore US $ 10-200 Total order *3.6% Philippines US $ 10-200 Total order *3.5% Indonesia US $ 10-200 Total order *3.5% Vietnam US $ 20-200 Total order *3.5% India US $ 10-50 Total order *2.5% or 45 INR，take the maximum
- 5.Can I send to PO. Box/APO/FPO address?（For Middle East COD）
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Due to logistics restrictions, COD does not support delivery to PO.Box /APO/FPO addresses.
- 6.Why do I need to provide my phone number?
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During the delivery process, your number will be used to confirm delivery and assist the courier if it is difficult to locate you.
- 7.How do I track my COD order?
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You can access full details in your Banggood account, and then go to the “My Orders” section, where you will find the current status and the tracking information of your order.The estimated delivery time for COD is about 7-15 business days.
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- 8.Can I cancel a COD order?
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If the parcel has not been shipped, you can contact us by e-mail or live chat to cancel your COD order.
- 9.Under what circumstances can I apply for a refund?
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If the product has quality problems, arrives damaged or is not what you ordered, you can contact our customer service by e-mail or live chat to apply for a refund.
If the product size does not match the size you ordered, you can also apply for a refund.
Return Exclusions
If you have damaged the item yourself, we are not responsible for any compensation or replacement.
Due to hygiene reasons, underwear, swimwear, leggings and beauty products can not be returned.
- 10.What will happen if my replacement item is out of stock?
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Our service team will contact you and ask if you would like to wait or change to another size or color. If the item you would like has a different price, or if a replacement is not available, we suggest you cancel the current order and place a new one with the item you would like to receive.
- 11.I have changed my mind, can I refuse delivery?
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If the item arrives in good condition and you refuse delivery, you will not be able to use COD payment in the future. This refusal can also influence your credit history. If you have changed your mind, we recommend you contact us. If the item has not been shipped yet, we can help you cancelling your order.
- 12.How do I confirm my COD order?
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A .Confirm on the Order success page
1.Check that your order details ( address, product, and price) are correct. Click “Edit Address” if you need to modify the delivery address.
2. Click "Confirm"
B.Confirm with SMS link.
1. Click the link in the SMS we send you to open your order history
2. Click the order with the same order number listed in the SMS
3.Check that your order details (address , product, and price) are correct. Click “Edit Address” if you need to modify the delivery address.
4. Click "Confirm"
